Let me get right to the point. The single most powerful small business marketing tool on the planet is a marketing plan. Now before you roll your eyes and run for the hills let me clear a few things up.
When I talk about a marketing plan I am not referring to those academic exercises found in college marketing books, or the templated mumbo jumbo found in business planning software. I will not be asking you to determine your share of the market today. Give me a break, share of the market, most small business owners just need to figure out to get ten more customers.
A marketing plan is a simple (in many cases one page) document that specifically answers who you are, what you do, who needs it, how you plan to grab them by the throat, when you plan to do it and how you plan to pay for it?in a way that everyone in your organization, network, and client base can clearly understand.
Now that was a mouthful so let me back up a moment. Small business owners are doers, not planners. While doing is better than, say, mildewing, without direction, it leads to "marketing idea of the week" syndrome and stunts any chance a small business has for real growth.
Take one day, follow these 7 simple steps to creating the most powerful small business marketing tool on the planet, and your life will become a much simpler affair. Flowers will grow where weeds had previously resided, your children will say thank you at the top of their lungs, and your favorite baseball team will finally make that run for the pennant.
Well, maybe none of that will happen but you won't be as irritated when it doesn't.
Step 1: Narrow your market focus
Look at whom you are currently doing most of your business with. Figure out why they do business with you and what it is about them that is unique. Write one paragraph that describes what they look like and what they want out of life. Take a good hard look at the rest of your clients and customers and decide if they fit that description of your best client. Start saying no when the phone rings and it's not your target market calling.
Step 2: Position your business
Figure out what it is that you do best, figure out what your target market longs for and tell the world that you do that like no one else ever thought of. Maybe it's serving a niche, maybe it's a form of service, maybe it's a way you package your products. Here's a hint: you probably don't know what it is. Call up 3 or 4 of your clients and ask them why they buy from you.
Step 3: Core messages
Create several very compelling benefits of doing business with your firm and find ways to work them into everything you say and do. Just remember it's not a benefit unless your clients think it is. Your clients don't buy what you sell?they buy what they get from what you sell.
Step 4: Marketing materials
Recreate all of your marketing materials, including your website, so that they speak only of your core messages and your target market.
Step 5: Never cold call
Make sure that all of your advertising, including yellow pages, is geared to creating prospects and not customers. You must find ways to educate before you sell. Your target market needs to learn how you provide value in a way the will make them want to pay a premium for your services or products. You simply can't do this in a 3 x 4 ad. Your ad needs to get them ask for more information?then you can proceed to selling.
Step 6: Expect referrals
You must create a referral marketing engine that systematically turns clients and referral networks into 24 hour marketing powerhouse. The first step in the system is to make providing referrals a condition of doing business with your firm.
Step 7: Live by a calendar
After you complete steps 1-6, determine what you need to do to put them into action and then schedule them on a calendar. Whatever it is that you need to pick a month and pledge to get it done that month. The mistake most small business owners make is to get overwhelmed when they realize how much they really need to.
If you can begin to schedule one or two activities each month you will look up at the end of six months and find that you have a fully developed referral system, new website, and a lead generation system. Slow and steady wins the race tortoise.
So what will have completed when by the time you read the next issue of this publication?
Copyright 2004 John Jantsch
About The Author
John Jantsch is a marketing consultant based in Kansas City, Mo. He writes frequently on real world small business marketing tactics and is the creator of "Duct Tape Marketing" a turn-key small business marketing system. Check out his blog at http://www.DuctTapeMarketing.com/weblog.php - gets these kinds of killer tips weekly by sending an email to mailto:subscribe@ducttapemarketing.com
If you are a small business and qualify to participate... Read More
Why does consistency in the message have an effect on... Read More
What will your business look like a year from today?If... Read More
Most businesses accept checks as form of payment for goods... Read More
Franchisor expansion policies are not as simple as one might... Read More
CONSIDERING COMPANY NEEDS: In identifying your needs for the internship,... Read More
I'll be the first to admit that I went a... Read More
What does buying a fat pig have to do with... Read More
Where do you find more customers?How do you compete with... Read More
Who is responsible for maintaining the business relationship?Nurturing a business... Read More
Here are seven ways for owners of small businesses to... Read More
An observation while returning home from a seminar: Getting away... Read More
If you're organized, smart, capable and willing to work with... Read More
How do window cleaning franchise businesses start? It is a... Read More
We all know that a building has to have a... Read More
In the first part of this article I put forward... Read More
Starting and growing a small business can be a daunting... Read More
We hear a lot of talk about junk mail nowadays.... Read More
Every home business has the same problem of how to... Read More
Everyone wants to succeed in life. Most people want to... Read More
Q: I'm curious. What is the dumbest business question you've... Read More
A Brilliant Marketing Idea... sounds great but what is it?... Read More
Looking for a place to add a Quick Lube away... Read More
We have all seen the mobile washing units cruising our... Read More
When you go into business for yourself, there are many... Read More
Data. Most people think it is a term relegated to... Read More
Franchising companies often use Business Broker to help attain sales... Read More
As a solo entrepreneur or small business owner, one of... Read More
Every employee would like to earn as high a salary... Read More
A corporate shell could be liken to a house that... Read More
Do you promote yourself as offering prompt, reliable and quality... Read More
If you're just ramping up your small business email newsletter,... Read More
Entrepreneurs are hardy stock. But sometimes hardiness can get you... Read More
For many small businesses, the "S" corporation is the business... Read More
To maximum potential profits and dollars in a mobile washing... Read More
Researching information for a recent business plan, I came across... Read More
Car wash businesses are unique to other businesses. In fact... Read More
In the Truck Washing Business every single type of vehicle... Read More
Would you rather have one good client paying you five... Read More
Why does a good business relationship rely on having some... Read More
Remember the training programs, seminars, and workshops you had to... Read More
-- Building Credibility Through Success Stories --Successful solo entrepreneurs spend... Read More
Small Business, Big Business ? What's the Diff?Well a lot... Read More
Quality control in franchising companies is paramount and all franchising... Read More
There is a Batting Cages Business for those people who... Read More
"The way to develop self-confidence is to do the thing... Read More
Washing manufactured homes, mobile homes, can be a lucrative and... Read More
We very much like what we see in Lubbock, TX... Read More
I love lists. I make them for everything. And I'm... Read More
Why? Because they have access to world class public relations... Read More
|