Maintain your old Siemens Hipath system

Handling Objections

HANDLING OBJECTIONS

Sales presentation is not always going to be plain sailing. You must expect objections. The important thing is to know this and be prepared to deal with them. Welcome them as sign of interest which can be turned to your advantage.

Most of the objections we come across will arise from

1. The Customer having insufficient information.
2. The Customer's particular circumstances.
3. Opinion of friends and relatives.
4. Price and running cost.
5. Colour, size, and style.
6. Procrastination.

Never avoid or argue an objections. To Customers it is a valid point that they raised and they will expect it to be dealt with a courteous and helpful manner. Don't get into argument because that will antagonise your customer and destroy your relationship. Do answer their objections as fully as necessary before continuing your presentation. Expect objections to be raised. If you do them they will not come as a surprise and you will be prepared to handle them. Over come objections using facts and demonstrations.

1. Listen to objections.
2. Repeat the objections.
3. Restate the objections with emphasis.

If you listen carefully to customer's objection you will avoid any misunderstanding, and if you repeat it to the customer it will show you have fully understood what they said. This implies that you are concerned with their problem. When you restate their objection with emphasis this tends to diminish the objection while getting agreement that there is nothing which is worrying them and you can use your knowledge and understanding to overcome the problem.

People object because they are unsure that what you are offering is really going to satisfy their problem. They are objecting because they need more information. So you have to build a trust before you can do anything. So start to build a relationship and break the barriers between you and the customer. Once you do that customer will feel comfortable to do business with you.

There are many kinds of objections

1. I am happier with my current provider.
2. I am not interested.
3. Ring me after few weeks.
4. Send me more information.
5. I don't need it.

The list is endless.

You should write down all the common ones you experience in your every day life. By doing so you will be able to pin point the major objections to your products or services and act on the answers accordingly.

If the Customer says "I will have to think about it"

Say to the Customer
I can appreciate that you would like to think it over, what it says to me is that you are interested. I just want to make sure whether I have explained everything properly. Would you mind telling me which particular aspect you would like to think about.

When a customer objects He or She is really saying I am interested or I need help.

If the Customer says "I can't afford it"

Say to the customer
I do understand what you mean. We can sit together and find a solution that may suit your budget. If the customer does not want to sit down with you, he is having you on or genuinely not prepared to commit himself due to financial situations. Ask Questions to deal with Objections.

Winston Saga is one of the world's leading sales legends. He is also the CEO of Sales and Motivation International. Winston has been acknowledged as a unique and distinctive authority in the field of sales and personal development. Last year International Biography Centre selected him ''International Man of the Year'' for his outstanding contribution to sales and Service. He has written 100's of articles to magazine, journals and websites.

Visit http://www.telesalestips.com to know more about the author

In The News:

Lockdown protests intensify in China as UK journalist 'beaten and kicked by police' covering unrest
Sun, 27 Nov 2022 22:16:00 +0000
Protests against stringent COVID restrictions have intensified across China - as a British journalist was beaten and kicked by police.

Ruling party will be watching as unprecedented protests break out in China, but so too will the world
Sun, 27 Nov 2022 16:54:00 +0000
As night fell in Shanghai, they gathered in their hundreds.

Chinese Communist Party faces threat not seen since protests that led to Tiananmen Square massacre
Sun, 27 Nov 2022 19:11:00 +0000
These protests are momentous. Wherever they lead, they are already hugely significant.

School frozen in time since it was used as bomb shelter
Sun, 27 Nov 2022 19:55:00 +0000
The date scribbled on the blackboard of a classroom in southern Ukraine still reads 23 February.

What's being done about 'murder-for-hire' sites on the dark web, and how dangerous are they?
Sun, 27 Nov 2022 05:05:00 +0000
At some point in our lives most of us have done something to upset someone.



tikatoshop.it

Erfahrungen mit Pallhuber Wein
Agen Bola SBOBET Terpercaya

Travel in comfort and at your leisure with CT Airlink Limousine & Car Service for top quality private transportation and exceptional customer service. We operate Sedans, SUVs & Vans for CT Car Services to covering all Connecticut airports including Car Service from CT to Newark Airport , Mohegan Casino Uncasville CT, Foxwoods Casino Mashantucket CT, Manhattan Cruise Terminal NYC, Brooklyn Cruise Terminal NYC and Bayonne Cruise Terminal NJ. CT Airlink hire licensed and friendly chauffeurs who have in-depth knowledge of the Areas.

Tapping The Potential Of Your Customers

Business owners of long standing know the cardinal rule "take... Read More

Grow Your Business By Increasing the Value of Each Sale - 29 Ideas to Spur Your Brain

There are 3 ways to grow any business:- Get more... Read More

Top 10 Ways to Sell your Product or Service While you Sleep - Part 1

Have you wasted valuable time and money on promotion that... Read More

An Ideal Selling Situation

The largest sale that I ever closed was negotiated over... Read More

Mindset Over Materials: The Secret Weapon of Sustainable Sales Success

Long-term sales success has less to do with skills or... Read More

Improve Your Sales Closing Ratio

Occasionally EGOPOWER readers send me questions or topic suggestions that... Read More

Top 10 Ways to Maximize Your Approachability

After reading and researching thousands of books, articles and other... Read More

How to Give Your Customers a Choice Between You and the Competition and Have Them Choose You

Instead of giving your customers or potential customers a choice... Read More

When the Nose of the Camel is in the Tent

My new job was to sell Commercial Service Agreements. It... Read More

EXHIBITORS - Check Your URL

How many of you have a corporate web site? Everybody... Read More

Nothing Happens Until Someone Sells Somthing

You can always tell a good salesperson, they are always... Read More

How to Generate Leads on the Internet

In the last decade, the Internet has become a major... Read More

Ten Top Tips for Terminating Telephone Terror

1. Make telephone callsFew things are more terrifying than the... Read More

Stuff We Make Up About Our Prospects

? Go through the "no's" to get to "yes." ?... Read More

Whats Your Clients Style?

When it comes to effective selling, one simple fact never... Read More

How Leaky is Your Sales Pipeline?

Does your Sales Pipeline leak? If you answered no, you... Read More

The Biggest Mistake In Selling!

Some trainers and sales managers teach that there are prospects... Read More

Stop Screwing Up Your Sales Letter

"Sales Letter"... that's your web site's sales page. The page... Read More

Sell With KISS, As In Keep It Simple, Stupid

One of the most useful and fundamental communications lessons that... Read More

How To Improve Your Voice

VOICEThe Image the customer has of the Salesperson is vital.... Read More

Selling Against Goliath

Selling Against Goliath?How to Take on the Big Guys and... Read More

Turn Your Wisdom Into a Workshop

The Technical Revolution has done a lot for us --... Read More

Never Stop Selling

The question: "When should a growing company slow down its... Read More

Customer Service Revival

Value is in the Eye of the BeholderSales today is... Read More

Solution-Sell is a Myth!

Who among us is not already up to here with... Read More