Maintain your old Siemens Hipath system

Instantly Uncover Your Corporate Culture

Best Definition of "Corporate Culture"

If you ask 10 people to define "organizational culture," you will get 11 different answers!

Fortunately, from my consulting and writing on leadership and organizational change, I created my definition of organizational culture:

"Corporate culture is how every employee knows she or he must act ? even if no one is watching."

Knowing your company's culture proves crucial for multiple reasons, including:

+ Only organizational changes that fit into your company's culture will succeed.

Changes not fitting into the culture will fail and not achieve desired results.

+ Hire employees who fit into the corporate culture. That is, "Do not try to fit a square peg into a round hole!"

Fastest Way to Uncover Your Organization's Culture

From my consulting experience, I devised a super-quick way to uncover an organization's culture: Discover the story all employees know and tell other employees. In fact, hearing the company's signature story is a right-of-passage for new employees. Hearing the story implicitly tells a new employee the actions and values the organization expects.

Here are two examples taken from my book entitled, Absolutely Fabulous Organizational Change?: Strategies for Success from America's Best-Run Companies.

1st Story: Ritz-Carlton-Hotel Company

Leonardo Inghilleri, senior vice president of The Ritz-Carlton-Hotel Company, told me this story often is repeated among his company's employees.

"Ladies & Gentlemen Serving Ladies & Gentlemen"

When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine restaurant in his native Germany. Initially, he saw himself as a "servant."

Then, he realized the fine restaurant was staffed by highly skilled professionals. For example, he looked in awe as he repeatedly saw the maître d' chat with and entertain the diners. In fact, the maître d' spoke many languages. So, he spoke German to the German diners, French to the French guests, and English to the English customers. He also expertly helped diners with their food and wine choices.

From this experience, it dawned on Horst Schulze that a luxury establishment is composed of ladies and gentlemen serving ladies and gentlemen. He instilled this insight into The Ritz-Carlton Hotel Company where he now is president.

Ritz-Carlton's Culture

Company president Horst Schulze's experience gives rise to The Ritz-Carlton Hotel Company's customer care motto which precisely expresses its corporate culture: "We Are Ladies and Gentlemen Serving Ladies and Gentlemen." Note: The company's culture perfectly dovetails with Ritz-Carlton's big, exciting, compelling vision: "Our key goal is to be the premier worldwide provider of luxury travel and hospitality products and services."

2nd Story: Intuit

Brooks Fisher, vice president and general manager of Intuit's consumer internet business, told me Intuit's signature story is the following:

"Follow Me Home"

Scott Cook, founder of Intuit, was so focused on understanding and fulfilling the customers' needs that he invented "Follow Me Home." He would go to a store where Intuit's software was being sold. Then, while a customer was buying Intuit software, he would ask if he could follow the customer home. At the home, he would watch how the customer installed and used the software.

Intuit's Culture

Given Intuit's story, what is the company's culture -- or main focus? Fisher says the story conveys Intuit's culture which is "The customer always is first." And, as Fisher puts it, "That's how you win." Note: The story also precisely meshes with Intuit's big, compelling vision: "Our key goal is to revolutionize how people do financial work."

Hire Applicants Who 'Fit Into' Your Company's Culture

You know it proves difficult to "fit a square peg into a round hole." Likewise, companies need to hire applicants who 'fit into' their organizational culture.

For instance, one company I consult to is ultra-customer service oriented with super-friendly employees. When we did benchmarking studies for this company with the Abilities & Behavior Forecaster? Test ? to customize the Forecaster? Test to help hire the best ? we discovered successful employees in every job scored high on two of the test's scales:

+ Helping People Motivation, i.e., customer service-orientation

+ Friendliness

Such customer service-focused and super-friendly employees 'fit into' the company's culture, and prove most likely to succeed.

Message = Don't bet against your organizational culture when you aim to hire the best. Fortunately, you can do by

1. benchmarking your "superstar" employees in each job ? by having them fill-out a validated pre-employment test to discover their "benchmark" test scores

2. focusing on hiring applicants whose test scores are similar to your company's "superstar" employees' test scores

Now, You Can Uncover Your Organization's Culture

To discover your corporate culture, you simply need to uncover the story that

1. employees hear in their first week on-the-job and repeat to new employees

2. perfectly conveys how all employees must act ? even when no one is watching!

Usually, the story is about the company's founder. It typically conveys insights and actions that lead to remarkable, profitable success.

© Copyright 2005 Michael Mercer, Ph.D.,

Michael Mercer, Ph.D., is a speaker, book author and founder of The Mercer Group, Inc. He delivers 50 speeches and seminars annually at companies and conferences. His five books include (a) Absolutely Fabulous Organizational Change? and also (b) Hire the Best -- & Avoid the Rest?. Dr. Mercer developed a widely used pre-employment test ? Abilities & Behavior Forecaster? Test ? which helps companies choose productive applicants. You can (1) get a free subscription to his Management e-Newsletter at or (2) call him at 847-382-0690.

In The News:

Three British men being held in Taliban custody
Sat, 01 Apr 2023 17:48:00 +0100
Three British men are being held in Taliban custody in Afghanistan - including so-called "danger tourist" Miles Routledge who returned to the country after being evacuated by British armed forces less than two years ago.

Yoghurt thrown over women in Iran for not covering their hair
Sat, 01 Apr 2023 16:34:00 +0100
Two women in Iran who went into a store while not fully covering their hair had yoghurt thrown over them by a man, in an incident captured on video.

Women to be prosecuted 'without mercy' for not wearing veils, says Iran
Sat, 01 Apr 2023 11:45:00 +0100
Women will be prosecuted "without mercy" if they are seen in public without a veil, Iran's judiciary chief has warned.

Pope jokes as he leaves hospital after three-day stay
Sat, 01 Apr 2023 09:37:00 +0100
Pope Francis joked "I'm still alive" as he left hospital following treatment for a respiratory infection.

12 killed in crush during free food handout
Sat, 01 Apr 2023 13:18:00 +0100
Twelve people have died in a crush in Pakistan while attempting to collect free food during Ramadan.

Erfahrungen mit Pallhuber Wein
Agen Bola SBOBET Terpercaya

Travel in comfort and at your leisure with CT Airlink Limousine & Car Service for top quality private transportation and exceptional customer service. We operate Sedans, SUVs & Vans for CT Car Services to covering all Connecticut airports including Car Service from CT to Newark Airport , Mohegan Casino Uncasville CT, Foxwoods Casino Mashantucket CT, Manhattan Cruise Terminal NYC, Brooklyn Cruise Terminal NYC and Bayonne Cruise Terminal NJ. CT Airlink hire licensed and friendly chauffeurs who have in-depth knowledge of the Areas.

Top 10 Things Every Business Should Provide for Every Worker - Including the Boss!

Doing business and meeting the needs of workers is increasingly... Read More

Feedback - Make it Descriptive

Have you ever heard yourself say to a team member... Read More

Why Training Fails

Sometimes when I conduct my workshop on Effective Meetings, one... Read More

Character: Is It Necessary In Leadership? (Part One)

We know character when we see it, but what exactly... Read More

Dont Get Caught With Your PR Down

Why risk the embarassment when with a little basic PR... Read More

Hire The Person, Not The Resume

"? [get] the right people on the bus, the right... Read More

Loyalty, Motivation And Work-Life Balance

Managers who aren't loyal to their people can't expect loyalty... Read More

Human Resource Employee Risk Profile - Management Risks Explained

Human Resource Employee Risk ProfileIs your business at risk? Do... Read More

Lack of Operations Manuals Stunting Your Growth?

Lack of Operations Manuals stunting your growth?CONTENTS:1. Do you lack... Read More

Running Successful Meetings - The Key Steps To Getting It Right

We all complain about meetings which are a waste of... Read More

Why Do Managers Create Low Morale? Or Does My Bum Look Big In This?

Why do managers create low morale as a product of... Read More

Knowledge Management - Leadership Behaviours Which Encourage Knowledge-Sharing

The concept of knowledge management or knowledge sharing makes intellectual... Read More

Before You Head Off, Make Sure You Know Where You Are Going - The Importance of Clear Objectives.

The title of this article sounds like simple advice, but... Read More

Make Them GLAD Youre Their Boss

Criticism has the power to do good when there is... Read More

You Get the Behavior You Reward

On consulting assignments, here are some of the questions I... Read More

Can What Someone Does Off-hours Affect Your Business?

Q: How much do I have to worry about what... Read More

Tales from the Corporate Frontlines: Training is in the Eye of the Beholder

This article relates to the Training competency, commonly evaluated in... Read More

Action Learning: Its More Than OJT

For centuries companies have used on-the-job training (OJT). OJT works... Read More

What Every Manager Should Know About How to Enhance the Motivational Climate of the Workplace

It has been well documented that employees' productivity and job... Read More

How to Create an Operations Manual

An operations manual can act as a tool for training... Read More

Measure for Measure

Can you imagine playing hockey without a goal? Basketball without... Read More

Business & Family Safety and Health Rating

For good reason, practically every endeavor in life is rated.... Read More

The Death Spiral

Sometimes things just happen. Maybe we lose focus and take... Read More

Bosses Are Out ? Managers As Coaches Are In

There is a new trend taking hold in business today... Read More

Einstein - Definition of Insanity

Insanity in the Sign & Graphics IndustryEinstein's DefinitionAlbert Einstein once... Read More