Maintain your old Siemens Hipath system

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

Surrounded by body bags - Putin's 'war crimes' only strengthen Ukraine's resolve
Fri, 30 Sep 2022 20:19:00 +0100
There was an awful near silence as the war crime investigators went about their business and the bodies of the victims were methodically packed into body bags.

Rambling Putin sounded like a resentful old man
Fri, 30 Sep 2022 19:52:00 +0100
The biggest landgrab since the Second World War. A dictator threatening the use of nuclear weapons.

Hurricane Ian has killed at least 17 people in the US - and officials are warning number of deaths will rise
Fri, 30 Sep 2022 23:29:00 +0100
Hurricane Ian has killed at least 17 people in the US, with officials warning the number of fatalities will rise.

Putin rails against Western 'dictatorship' as he declares four Ukrainian regions as Russian
Fri, 30 Sep 2022 09:53:00 +0100
Vladimir Putin has railed against Western "dictatorship" as he declared Russian rule over four regions of Ukraine.

Suicide bomb blast kills at least 19 as students sit exam
Fri, 30 Sep 2022 08:24:00 +0100
At least 19 people have been killed and dozens more injured in a suicide bombing in the Afghan capital of Kabul, police say.

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How To Boost Your Bottom Line With Two Little Words

I hate to sound like one of those cheesy get-rich-quick... Read More

One Critical Question to Ask Yourself Every Day

What happened to the old saying, the customer is always... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case,... Read More

The Marvelous World of Metaphors

Recognize metaphors from every angle and round up more insight... Read More

Loyal Customers Take Commitment

In today's competitive world of retail, many stores are implementing... Read More

How to Retain Your Customers the Dish Network Way

Customer retention is vital to a business. If you cannot... Read More

Customers - What They Really Want - 6 Secrets of Customer Service

What customers really want can be divided into two areas.Firstly... Read More

Whats The Customer Service Buzz About Your Business?

If you're a regular reader of my column you know... Read More

My Child Has Opie Eye!

7:00 a.m., the silence in the house is broken by... Read More

Your Voice Print

"Mountains are built one pebble at a time and climbed... Read More

3 Special Benefits Every Customer Wants

Every customer looks for 3 special benefits when they do... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major... Read More

What Every Employee Should Know About How to See Customers Problems from Their Creative Side

Customer Service is a blessing and a curse; a blessing... Read More

Minimize The Pain of Check Recovery

$350 million in bad checks are written each and every... Read More

Managing Your Business When One Client Takes Alot of Your Time

How often has your schedule been thrown out of whack... Read More

Identify Your Silent Customer Service Message

With the growing number of people in every business sector,... Read More

CEM Can Improve Customer Loyalty

'A 5 percent increase in customer retention increases profits by... Read More

Customer Service, the Internets Primary Neglected Business Concern

Customer service is everything to a business. Just look at... Read More

How to Walk the Floor and Talk to Customers

This may seem a strange topic to introduce. Yet, it... Read More

Everyone talks in code!

How often have you left a meeting with a customer... Read More

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are... Read More

Customer Service: Why Bears Make Bad Customers

Every business owner should have a picture of his or... Read More

Caring for Your Customers

You probably think I am going to say something like,... Read More

If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!

First of all let's look at what customer service is... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More