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Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

China threatens 'further actions' over US downing of suspected spy balloon
Sun, 05 Feb 2023 07:40:00 +0000
China has threatened "further actions" in response to America's "serious overreaction" in the downing of a suspected spy balloon.

How US shot down China's 'spy balloon' with a single missile - and what was likely on it
Sun, 05 Feb 2023 12:47:00 +0000
A US military operation to shoot down a Chinese "spy balloon" that had been hovering in American airspace came at a tense time for the two superpowers, whose relationship has been on rocky ground for years.

Beyond the 'balloon watch' gimmicks this is an extremely serious moment
Sun, 05 Feb 2023 03:36:00 +0000
For beach-walking South Carolinians, it would have been quite the Saturday afternoon spectacle. 

Ukraine expecting major Russian offensive around invasion anniversary
Sun, 05 Feb 2023 15:04:00 +0000
Ukraine is expecting a possible major Russian offensive launched for "symbolic" reasons around the anniversary of its invasion later this month, the country's defence minister has said.

Protests in Iraq after YouTube star allegedly strangled in 'honour killing'
Sun, 05 Feb 2023 15:04:00 +0000
Dozens of Iraqi protesters gathered on Sunday to stand against the "honour killing" of a 22-year-old YouTube star - who was allegedly strangled by her father.

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Making the Connection: Customer Relationships That Build Your Business

Have you ever wondered why you often find a coupon... Read More

All of the World of Business Is a Stage

One of the basics of acting taught to me in... Read More

4 Customer Service Mistakes Companies Should Avoid Making

1) Being placed on hold endlessly. Don't you just love... Read More

Your Voice Print

"Mountains are built one pebble at a time and climbed... Read More

Customer Service Tips - Is Your Business A Leaky Bucket?

Customer service and customer service training are vital for any... Read More

Five Ways To Wow Your Client

Running a business is about providing goods and services to... Read More

Top 10 customer service tips

1. Hire people who have a service attitude. Some people... Read More

How Not to Get Stiffed, Improving Your Collection Procedures

Some businesses have slow paying customers or past due balances... Read More

The Art of Giving Great Service

Sales is tough to get right, and depends on retaining... Read More

The Great American Customer Service Unawareness Campaign

Q: I'm so sick of you so-called business experts always... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case,... Read More

5 Ways Customer Service Managers are Implementing to Increase Customer Focus

According to a Forum Corporation survey of commercial customers lost... Read More

Clients - What They Want from You

A growing number of individuals are finding themselves called to... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

Tips for Curing Bad Customer Service

Bad customer service is everywhere these days - unmanned front... Read More

Turning Customer Mistakes Into Raving Fans

When you make a mistake with a customer, should you... Read More

Losing Angry Customers

This article offers five ways to help you deal with... Read More

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain... Read More

What Every Employee Should Know About How to See Customers Problems from Their Creative Side

Customer Service is a blessing and a curse; a blessing... Read More

The Death of the Loyal Customer

One of my classes in management focused on the repeat... Read More

Whatever Happened To Customer Service?

Do you remember the last time you went into a... Read More

Complaints Are Actually A Good Thing!

Nobody likes to get complaints. They make you question your... Read More

Are You Putting Technology Before Your Customers?

Which is more important the technology or the customer?The one... Read More

Be A Resource

What is one of the greatest ways to add value... Read More