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Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

Terror attack victim dies after 22 years in coma
Thu, 01 Jun 2023 23:51:00 +0100
A woman has died more than two decades after a terror attack left her in a coma.

Dozens of bags found containing human remains in Mexico
Fri, 02 Jun 2023 00:32:00 +0100
Forty-five bags containing human remains have been found in central Mexico, authorities have said.

Madeleine McCann: Police recover items in Portuguese reservoir search
Thu, 01 Jun 2023 06:01:00 +0100
Police investigating the disappearance of Madeleine McCann said they recovered several items during last week's search operation in a Portuguese reservoir.

'Abhorrent': Fans of Europa League final losers confront English referee and family at airport
Thu, 01 Jun 2023 21:22:00 +0100
English referee Anthony Taylor and his family have been confronted by a group of Roma fans at Budapest Airport after the Italian side's defeat by Sevilla in the Europa League final.

William and Kate surprise guests at Jordan royal wedding
Thu, 01 Jun 2023 15:00:00 +0100
The Prince and Princess of Wales have made a surprise visit to Jordan to attend the wedding of the country's Crown Prince and his Saudi bride.

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Customer Service Consultants

When all else fails in your company to meet the... Read More

What Exactly is Customer Relationship Management?

The defintion of Customer Relationship Management (CRM) that I favor... Read More

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain... Read More

Top 10 customer service tips

1. Hire people who have a service attitude. Some people... Read More

Doors by Catering to Your Clients

Clients? they are the most important influence in the success... Read More

Customer Neglect

What have you done for your existing customers lately? Probably... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that... Read More

How To Handle Customer Billing Snafus

Q: I just discovered that for the past six months... Read More

When a Customer Has Done Everything to Get Your Goat

You try to make your customers happy. You sincerely WANT... Read More

Customer Feedback: Everyone has an Opinion - USE IT!

Have you ever been in a department store and known... Read More

Communicating Value

Abstract: People buy for their reasons, not yours. This article... Read More

How To Boost Your Bottom Line With Two Little Words

I hate to sound like one of those cheesy get-rich-quick... Read More

Over Deliver - The Key to Customer Satisfaction

Client satisfaction starts with meeting or beating the contractual obligations... Read More

The Consumer Power

While most companies talk about consumer friendliness, customer centricity, customer... Read More

Mexico: Online Ordering?Dont!

I got it into my head sometime in December 2004... Read More

Stellar Customer Service in 10 Simple Steps

If you're like me, you've had plenty of experience with... Read More

Reducing Customer Resistance to Your Product or Service

Resistance has to do with putting up blocks that prevent... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant... Read More

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service

With all of the recent data theft in the financial... Read More

Customer Conversion Mistakes That Will Cost You

The following are common mistakes that Sales Managers and Owners... Read More

In the Villa of the Sick Cat -- A Lesson in Customer Care

If you're a pet owner, you know the stress of... Read More

Complaining Consumers

The salesman's job is to be well informed; extremely well... Read More

Customer Service: Why Bears Make Bad Customers

Every business owner should have a picture of his or... Read More

How To Build Stellar Client Relationships

Your opportunity to build a stellar client relationship starts with... Read More

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are... Read More