One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
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Have you ever wondered why you often find a coupon... Read More
One of the basics of acting taught to me in... Read More
1) Being placed on hold endlessly. Don't you just love... Read More
"Mountains are built one pebble at a time and climbed... Read More
Customer service and customer service training are vital for any... Read More
Running a business is about providing goods and services to... Read More
1. Hire people who have a service attitude. Some people... Read More
Some businesses have slow paying customers or past due balances... Read More
Sales is tough to get right, and depends on retaining... Read More
Q: I'm so sick of you so-called business experts always... Read More
Jay instructed a customer of his to offer a rare... Read More
Two situations, two perfectly acceptable experiences, but in one case,... Read More
According to a Forum Corporation survey of commercial customers lost... Read More
A growing number of individuals are finding themselves called to... Read More
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
Bad customer service is everywhere these days - unmanned front... Read More
When you make a mistake with a customer, should you... Read More
This article offers five ways to help you deal with... Read More
In today's highly competitive economy, it is difficult to maintain... Read More
Customer Service is a blessing and a curse; a blessing... Read More
One of my classes in management focused on the repeat... Read More
Do you remember the last time you went into a... Read More
Nobody likes to get complaints. They make you question your... Read More
Which is more important the technology or the customer?The one... Read More
What is one of the greatest ways to add value... Read More
Customer service is the pits, you say. You are not... Read More
We all know the old adage, "The Customer is Always... Read More
Despite rumors to the contrary, the Web is not dead.... Read More
Today, there are situations when we actually add a "middle... Read More
Q: In a recent column you made the point that... Read More
Another sad fact of life is that these days, very... Read More
You've heard it all before when it comes to stats... Read More
I hate to sound like one of those cheesy get-rich-quick... Read More
Quest for new clients shouldn't ignore those who pay the... Read More
Have you ever been in a department store and known... Read More
You Never Know Who You're Serving when customers turn irate.I... Read More
No matter how hard you try, in business you simply... Read More
What customers really want can be divided into two areas.Firstly... Read More
Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More
Background The company was experiencing an increase in the number... Read More
The other day while at the book store, I came... Read More
Given the choice of dealing with a positive, upbeat employee... Read More
1. Stay in contact with customers on a regular basis.... Read More
A few months ago, I wrote about ingenious styles of... Read More
Customer service is increasingly seen as one of the most... Read More
Have you ever called a company and been greeted with... Read More
There is a battle in Call Centers. The teams are... Read More
There are five techniques that have been proven to be... Read More
Clients? they are the most important influence in the success... Read More
How often has your schedule been thrown out of whack... Read More
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