Maintain your old Siemens Hipath system

How To Write An Effective FAQ Page

Websites that have multiple pages usually have a Frequently Asked Questions (FAQ) page. There are several good reasons why you should have one.

  • An FAQ clears out any confusion your prospect might have about buying product. Remember, a confused mind always says no.

  • It lets a prospect grab key information quickly.

  • It creates a positive impression with your prospect because you're acknowledging that their time is precious and they want answers quickly.

  • An FAQ saves you time. The more answers you provide at your website, the less customer emails you'll get asking the same questions over and over.

    Before you write an FAQ, do some research. Think about your favourite websites and formulate some questions you might ask about their products or services.

    Now surf to those websites and review their FAQ pages. Were you able to find answers to your question quickly? Or did you have to scroll or click through pages to find what you were looking for? Were the questions separated into logical categories or were they put in random order?

    This should give you an idea of the "do's" and "dont's" of creating an FAQ.

    Another valuable research technique is to ask good friends or customers to give you feedback on your products or service. What questions popped into their minds when they visited your website. (You might offer a small gift or discount to your customers in exchange for feedback.)

    After getting everyone's comments, assemble the questions and group by category. For example, questions about how quickly you ship products would be under your "Shipping" category, etc.

    Write your FAQ in a "Question & Answer" format.

    Organize the questions in each category so the most important questions appear near the top.

    Create a "Table of Contents" at the top of your FAQ page and put the most asked questions here.

    Hyperlink them so your customer just has to click to get to the answer. Or hyperlink your categories at the top of the page.

    Here's a few more tips:

    • Keep your FAQ updated. Are the answers still relevant? Review monthly.

    • Keep your questions and answers concise. No more than a paragraph. If the question requires a long, detailed answer, have a link to a separate webpage.

    • Don't create your FAQ as a file that a prospect has to download to read. Most people won't bother, and they'll leave your site frustrated.

    • Include info and links at the bottom of each FAQ page so that a prospect can contact you if they still have unanswered questions.

    About The Author

    David Coyne is a marketing consultant and online entrepreneur.

    Visit his website and get the FREE e-book "Marketing Secrets Of The Ages." You can sell this e-book to customers and keep 100% of the profits.

    In The News:

    Ardern leads two-minute silence for shooting victims
    Fri, 22 Mar 2019 00:17:00 +0000
    New Zealand's prime minister Jacinda Ardern joined thousands in a two-minute vigil, a week after the attacks on two mosques in Christchurch.

    Cyclone Idai: More than 500 dead and figure set to rise
    Thu, 21 Mar 2019 05:07:00 +0000
    Aid workers are scrambling to get food and water to desperate survivors of the devastating cyclone that hit Mozambique, Malawi and Zimbabwe, as thousands remain trapped by floods.

    'Everything is very bad': People left starving by Cyclone Idai
    Thu, 21 Mar 2019 20:49:00 +0000
    A large crowd turned as one as we arrived at the Mango Mascarenha primary school. Then, they began to cheer. I think they thought we were bringing them aid and assistance.

    Cyclone Idai: 12,000 homes and schools are destroyed
    Thu, 21 Mar 2019 17:56:00 +0000
    I last heard from my small team in Beira at 4.30pm today.

    US 'pipe bombs': Cesar Sayoc pleads guilty
    Thu, 21 Mar 2019 22:38:00 +0000
    Cesar Sayoc has pleaded guilty to posting "pipe bombs" to Democrats and critics of US President Donald Trump


    Erfahrungen mit Pallhuber Wein
    Agen Bola SBOBET Terpercaya

    Travel in comfort and at your leisure with CT Airlink Limousine & Car Service for top quality private transportation and exceptional customer service. We operate Sedans, SUVs & Vans for CT Car Services to covering all Connecticut airports including Car Service from CT to Newark Airport , Mohegan Casino Uncasville CT, Foxwoods Casino Mashantucket CT, Manhattan Cruise Terminal NYC, Brooklyn Cruise Terminal NYC and Bayonne Cruise Terminal NJ. CT Airlink hire licensed and friendly chauffeurs who have in-depth knowledge of the Areas.

    How to Choose Web Design Company?

    Before deciding on which web design company to choose, you... Read More

    Put Up A Website And Start Promoting In About An Hour

    I can't figure out people who have products or information... Read More

    Are You A Bill Clinton Webmaster?

    One of the most frequent questions I get asked about... Read More

    Build A Successful Website For Dummies

    So you want to build a website here I will... Read More

    Appropriate Key Words Choice

    What do the key words represent?Key words - these are... Read More

    Bad Web Design: ActiveX

    ActiveX uses an interesting method for enforcing security ... it... Read More

    Website Sales: Discover 10 Mesmerizing Insider?s Tricks To Ignite Your Sales

    Marketing is not an easy skill to acquire.It requires patience... Read More

    6 Reasons Why A Website Is Crucial To Your Business

    Since I'm a web designer, I have a tendency to... Read More

    Web Copy - What You Should Know First

    Just what is web copy? Some people think that web... Read More

    How To Set Up A Professional Website On Your Own Using Web Templates

    To create professional websites is not an easy task by... Read More

    Get FASTER Download Times By Making BIGGER Web Pages!

    As a webmaster you already know how important it is... Read More

    To Hire or Not to Hire a Website Designer

    In the early years of the internet the actual design... Read More

    Website Design - Choosing Your Colors Wisely

    Colors convey emotions and emotions heavily influence the decision-making process.... Read More

    Shameless Flashers - Using Flash Tools To Create Spectacular Websites

    Flash is a powerful technology that can help you create... Read More

    Creating a Compelling Headline for Your Private Practice Website

    Your home page is the most important page of your... Read More

    Elements of Graphic Design for Your Website

    We've all seen them. Poorly designed web sites that make... Read More

    Getting Along With Your Web Designer

    You're all ready to get started creating your web presence... Read More

    Ten Tips For Your Web Site Home Page

    1. Loading time:try to be below 20kbless number of imagesspecify... Read More

    Website Promotion and Design Tips

    Are you thinking that it is about time your small... Read More

    Create Favorite Icon

    Favorite icon appears to the left of your link in... Read More

    Designing Your Websites Directory Structure

    Any kid, and their grandmother too, can make a webpage.... Read More

    Transforming A Site From Good To Excellent

    One of the challenges of moving a web site up... Read More

    Database Driven Website

    The solution lies in creating a 'Database driven website', through... Read More

    6 Website Design Disasters and How to Avoid Them?.

    Let's face it; the line from A Field of Dreams... Read More

    Building Your Website to Save You Money

    Does your website make you any money? Does it SAVE... Read More