Maintain your old Siemens Hipath system

Benefits of Integrating Online Chat Software with CRM

Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems.

The first generation of text-based online chat software was developed years before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat.

There're many benefits to integrate chat software into CRM systems.

1. Many customers have experience in using chat software

New technology is often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free adult chat rooms or free teen chat rooms http://www.chatjungle.com/teen-chat.html, people talk about anything under the sun - love, pets, music and games.

2. One customer service representative is able to support multiple customers at the same time.

It is common to wait 30 minutes or even more before a customer can talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time.

3. Chat software can automatically log a support chat session

Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and extract valuable information from. Chat software, on the other hand, can be easily configured to automatically log a support chat session.

Bruce Zhang has over 10 years experiences in developing and implementing ecommerce and ebusiness systems in various industries. His latest research interests include ERP failures and ERP benefits http://www.sysoptima.com/erp/erp_benefits.php.

In The News:

Trump compares Khashoggi case to Kavanaugh assault claim
Wed, 17 Oct 2018 02:04:00 +0100
Donald Trump has compared Saudi Arabia being accused of murdering journalist Jamal Khashoggi to Brett Kavanaugh being accused of sexual assault.

Thai police dismiss British teenager's rape claim
Tue, 16 Oct 2018 15:39:00 +0100
Police in Thailand have dismissed a British tourist's claims she was drugged, raped and robbed on a resort island after their investigation found no supporting evidence.

'Tiny' Trump and 'horseface' Daniels trade insults
Tue, 16 Oct 2018 17:21:00 +0100
Donald Trump has called Stormy Daniels "horseface" in a fiery tweet, after a judge dismissed her defamation action against the US president.

Take a look at the best wildlife photos of the year
Tue, 16 Oct 2018 17:30:00 +0100


Pimp turned politician found dead at Love Ranch
Wed, 17 Oct 2018 03:46:00 +0100
A pimp whose brothel featured in a TV series and who fashioned himself as a Donald Trump-style political candidate has been found dead.



tikatoshop.it

Erfahrungen mit Pallhuber Wein
Agen Bola SBOBET Terpercaya

Travel in comfort and at your leisure with CT Airlink Limousine & Car Service for top quality private transportation and exceptional customer service. We operate Sedans, SUVs & Vans for CT Car Services to covering all Connecticut airports including Car Service from CT to Newark Airport , Mohegan Casino Uncasville CT, Foxwoods Casino Mashantucket CT, Manhattan Cruise Terminal NYC, Brooklyn Cruise Terminal NYC and Bayonne Cruise Terminal NJ. CT Airlink hire licensed and friendly chauffeurs who have in-depth knowledge of the Areas.

Create ASP in Minutes

DBxtra goes ASPGetting to the information hidden within corporate databases... Read More

Microsoft eCommerce Web-development: Great Plains eConnect .Net ? Highlights for Programmer

In our small article we'll consider Microsoft Business Solutions Great... Read More

Microsoft Retail Management System (RMS) SQL Customization ? Overview for Programmer

Microsoft Retail Management System serves retail single store as well... Read More

Benefits of Integrating Online Chat Software with CRM

Customer Relationship Management (CRM) is a strategy and processes used... Read More

How to Build a Basic CSS Layout

Designing without tables by using CSS layouts is fast becoming... Read More

Microsoft CRM Customization ? Programming Closed Email Activity

Microsoft CRM is CRM answer from Microsoft and attempt to... Read More

OS 101: Suggestions for Choosing an Operating System

An operating system (abbreviated OS) is essentially the path through... Read More

Microsoft Update - 5 Reasons to Update Service Pack 2

Microsoft released Service Pack 2 (SP2) for the Windows XP... Read More

Microsoft Great Plains: Large Scale Implementation

Microsoft Business Solutions Great Plains, Navision, Axapta, Solomon and CRM... Read More

Microsoft CRM or Siebel

Siebel is traditional CRM market leader, however and mostly due... Read More

Lotus Domino: Application Integration ? A Programmer View

There are two approaches for application integration:? Programmer's approach ?... Read More

Are You Waiting for Microsoft Longhorn Operating System

I love new technology. I am still ready to wait... Read More

Save Your Resources - Combine Your IM Clients

There are so many different programs that clutter up your... Read More

Software Development in 2005 - Back to the Future

2005 ? Back to the Future.What does the future hold?... Read More

Microsoft Great Plains, Navision, Axapta ? Selection Considerations

During the years of our consulting practice, which comes back... Read More

Microsoft CRM Custom Design & Development: SDK, C#, SQL, Exchange, Integration, Crystal Reports

Microsoft CRM is new player on the CRM software... Read More

How to Make Own CMS

Every day millions of new web documents emerge on the... Read More

Defining OLAP Solutions and Data Warehouse design

This tutorial covers OLAP solutions used by Data warehouses and... Read More

XML Parser and Their Types

XML parser is a software module to read documents and... Read More

Do You Know These Facts About Spyware ?

Imagine something that follows you home and sets itself up... Read More

Chinese Input - Step by Step Instruction on How to Input Chinese Characters in English Windows XP

Enabling Chinese input is quick and easy, there are only... Read More

Blind CC (Bcc): Master Its Use When E-Mailing

If you use Microsoft Outlook (or similar applications) for e-mailing,... Read More

A Symons Mark II Function Point Counting Example

I provide, here clear explanations and a count of function... Read More

Microsoft Great Plains Multicurrency ? Overview For Implementation Consultant

When you first think about multicurrency ? you probably have... Read More

IBM Lotus Domino or Microsoft Exchange?

IBM Lotus Domino or Microsoft Exchange?The severe competition continues for... Read More