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Your Small Business Suggestion Box

A suggestion box is a really good idea for your business. It can help you get valuable feedback from your customers -- feedback that they don't normally think to share with you. Whether your business is a brick and mortar location or purely virtual, it's important to hear from your customers. Here are some tips for success.

- The suggestion box should be in a location where it is easy to see and contain plenty of pads and pencils to make it easy for your customers to contribute their opinions. The same thing applies to your virtual business. Just place a link in a prominent place on your website and call it your suggestion box.

- Sales personnel should be trained to prompt customers at the check out. For your virtual business, direct customers to a suggestion box at sale completion or via an autoresponder after the sale.

- Offer an incentive (monthly drawing or free gift) to customers who do take the time to provide their feedback.

Make sure that your intentions are to use the feedback from your customers to add to your product offerings or improve your business. Feedback for feedback's sake is a waste of everyone's time.

Denise O'Berry helps small business owners take action to grow their business. Find out more at http://www.smallbusinessmatters.com

In The News:

Gunman still on the run after three killed in Strasbourg
Tue, 11 Dec 2018 19:37:00 +0000
The French interior minister has said a gunman is still on the run after he shot dead three people near a Christmas market in Strasbourg.

Trump threatens shutdown if wall does not get funding
Tue, 11 Dec 2018 18:22:00 +0000
Donald Trump has threatened to shut down the US government if the Democrats refuse to vote in favour of his Mexican border wall.

EU risks bank crisis from 'no-deal' Brexit - UK officials
Tue, 11 Dec 2018 18:42:00 +0000
UK officials have been warning EU27 nations that a "no-deal" Brexit places a high risk of financial disruption to their banks, Sky News understands.

Indian tycoon hires Beyonce to sing at daughter's party
Tue, 11 Dec 2018 18:13:00 +0000
Indian weddings are renowned for their extravagance and grandeur - but one billionaire has pushed the boat out even further for his daughter's pre-wedding party, hiring Beyonce to sing at it.

Murdered journalist Khashoggi among Time's person of the year
Tue, 11 Dec 2018 13:09:00 +0000
Murdered journalist Jamal Khashoggi has been named Time magazine's person of the year - alongside several other reporters, including the entire staff of an American newspaper.



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