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How To Make Sure Your Customers Still Trust Your Small Business

The stock market is still on a wild roller coaster ride. Trust in business is at an all time low. Do your customers still trust you? Here are seven ways to help you make sure.

1. Go the extra mile. Under promise and over deliver - a time worn concept that still works every time. Be there for your customers and show them how reliable you are. It's your actions that count, not your words.

2. Provide spectacular customer service - every time. Have a friend or colleague visit your business and provide feedback from a customer's perspective.

3. Make sure your front and back office work like a well-oiled machine. Do your front line employees and back office staff tell your customers the same thing?

4. Manage your customer relationships - return customers take the least amount of effort - use that to your advantage. Keep in touch often.

5. Communicate, communicate, communicate - with your employees and your customers. Nurture those relationships. Ask for feedback often.

6. Take responsibility. Don't pass the buck. If you can't personally handle a customer issue, make sure that you hand the customer off gracefully.

7. Meet commitments. Commitments guarantee that something will get done. They're also a way to manage the customer's expectations. Make commitments you can keep. A kept commitment builds trust. A missed commitment destroys trust. And once trust is broken, it takes much longer to rebuild.

Denise O'Berry is a small business expert who helps small business owners take action to grow their business. Learn more about how to be a successful small business owner at http://www.smallbiz-bootcamp.com

In The News:

Tenerife hotel popular with Britons is on lockdown over coronavirus
Tue, 25 Feb 2020 09:15:00 +0000
A four-star seafront hotel in Tenerife is in lockdown with hundreds of tourists being tested for coronavirus after an Italian doctor who was staying there was diagnosed with COVID-19.

Iran minister reveals COVID-19 diagnosis after sweating in front of press
Tue, 25 Feb 2020 17:29:00 +0000
The man tasked with tackling the new coronavirus in Iran has himself tested positive for the virus.

'Our new normal': Inside the ghost towns hit by Italy's coronavirus outbreak
Tue, 25 Feb 2020 13:21:00 +0000
The streets are empty, the schools are closed, shutters of restaurants and shops are down. Codogno, the so-called "Wuhan of Italy", is a ghost town.

Julian Assange 'phoned White House to warn of risk to lives'
Tue, 25 Feb 2020 21:36:00 +0000
WikiLeaks founder Julian Assange phoned the White House to warn lives would be put in danger by the publication of classified materials, a court has heard.

Former Egyptian president Hosni Mubarak has died
Tue, 25 Feb 2020 10:48:00 +0000
Egypt's former president Hosni Mubarak, who was toppled in 2011 as part of the country's revolution, has died, according to state television.



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