Maintain your old Siemens Hipath system

Hide and Seek

What's happening to the personal touch on the World Wide Web?

The headlong speed with which we rush through the vast information superhighway is leaving human interaction in the cyber dust. How many times have you searched through a website to find a phone number only to discover that one doesn't exist? You'll communicate through e-mail only and if you can't fully explain your issue by written word--too bad! And try using email to try and figure out a technical support issue. It's frightening to see how many companies, of all sizes, are creating policy to use the World Wide Web to hide.

Make no mistake about it, the Internet is the most powerful medium we'll see but it's not a place to play hide and seek with visitors. If you own a website, publish a number and man your phones. Answer quickly and use proficient, accommodating customer service specialists. And please don't preach to us about the cost of such a venture. The World Wide Web is creating more millionaires than at any other time in our country's history. Give some of your new found profits back. Be a faithful servant to your customer. Make the Internet all it should be and you will be rewarded beyond compare.

Brian Grinonneau is the general manager of McMann and Tate Advertising, an agency that works exclusively with the small business owner to help them stand out in an increasingly crowded marketplace where much of the advertising and products look the same.

In The News:

Russia 'open' to Putin White House visit
Fri, 20 Jul 2018 11:59:00 +0100
Moscow is open to a possible visit by Vladimir Putin to Washington after a surprise invitation from Donald Trump, Russia's US envoy has said.

Macron fires aide who stamped on protester
Fri, 20 Jul 2018 09:30:00 +0100
France's President Emmanuel Macron is to fire a security adviser who hit and stamped on a May Day protester, the Elysee Palace has said.

Trump 'ready' to impose tariffs on all Chinese goods
Fri, 20 Jul 2018 13:31:00 +0100
Donald Trump said he is "ready to go" with tariffs on an additional $500bn of imports from China. 

Thirteen dead after 'duck boat' sinks in lake
Fri, 20 Jul 2018 04:43:00 +0100
At least 13 people have drowned after an amphibious "duck boat" capsized and sank in stormy weather on a Missouri lake.

Last survivor of Amazonian group filmed after 22 years alone
Fri, 20 Jul 2018 09:01:00 +0100
Extraordinary footage has been released of an indigenous man who has lived alone in the Amazon rainforest for more than two decades.



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