Maintain your old Siemens Hipath system

Tales from the Corporate Frontlines: Work Ethics and the Customer

This article relates to the Ethics in the Workplace competency, commonly evaluated in employee surveys. It gives examples of how employees and customers consider ethical behavior and sound values an integral part of your organization. This competency covers a variety of topics like customer treatment, employee professionalism, and expected/acceptable organizational behaviors. At a high level, this competency will investigate the standards by which your employees treat your customers, co-workers, and the organization itself.

This short story, Work Ethics and the Customer, is part of AlphaMeasure's compilation, Tales from the Corporate Frontlines. It provides a view from the customer's side of the counter that might inspire you to rethink the old phrase "the customer is king".

Anonymous Submission

I work in a back office environment. The front lines of customer service are far away, so I don't think much about the ethical matters involved in providing good service.

All of that changed recently, when I found myself on the customer side of that check out terminal (formerly known as a cash register), and in dire need of help.

I was shopping for a USB computer keyboard to attach to my computer. I needed that type, and only that type, and I needed it that very day. I visited four different retail stores, all large chains, and had four noteworthy experiences that left me thinking about ethical behavior.

On he first visit, I asked an obviously available (he was playing a video game) sales person how I could tell the difference between PS2 and USB port keyboards as the display models cords were embedded into the rack. His response was -" I just know from working here". Okay. Not unethical, but not helpful either. Well, which one is cheapest, I asked. He showed me a $70 keyboard. I left the store.

At the next stop, I saw no keyboards, so asked a sales person (once she was off the telephone making plans for the evening.) "Oh, she said, the only ones we have come with the computers." I thanked her and went home. The rest of this odyssey would have to wait.

At home, I called another chain store, navigated the voice mail, and asked the clerk if they had USB keyboards in the store and for the cost of the lowest priced model. After a quick click and a short silence, he told me of course, they are $24. Great, I was on my way. It was Saturday evening and the store was packed. I found the keyboard section, and stood there amazed. He had outright lied. The lowest priced model was $80. There was nothing remotely near $24. The few clerks on duty were swamped. I found one available in another department and told him about my situation. He was genuinely sympathetic and suggested that I visit the nearby superstore on the hill. I thanked him and left.

There my journey ended. I found my keyboard, after hours of searching, amid opened boxes (apparently some of them lied, too) in a crowded aisle in the electronics department of a store selling every product imaginable. I was exhausted. No wonder people shop online.

-------------------------------------------------------------
© 2005 AlphaMeasure, Inc. - All Rights Reserved
This article may be reprinted, provided it is published in its entirety, includes
the author bio information, and all links remain active.
-------------------------------------------------------------

Measure. Report. Improve your organization with AlphaMeasure employee surveys.

Josh Greenberg is President of AlphaMeasure, Inc.

AlphaMeasure provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention.

AlphaMeasure is fully customizable and allows you to target the organizational topics and challenges facing your staff today.

In The News:

Trump threatens 20% tariff on all European cars
Fri, 22 Jun 2018 15:28:00 +0100
Donald Trump has threatened a 20% tariff on all European cars if the EU does not remove trade barriers introduced on Friday.

Final campaign push ahead of historic Turkey election
Fri, 22 Jun 2018 19:03:00 +0100
Candidates in Turkey's presidential and parliamentary elections are holding final campaign rallies, 36 hours before Sunday's vote.

Murdered XXXTentacion was to become a father
Fri, 22 Jun 2018 15:53:00 +0100
Murdered rapper XXXTentacion was to become a father, the star's mother has revealed.

Migrant mum and son split up at US border reunited
Fri, 22 Jun 2018 12:50:00 +0100
A mother separated from her son a month ago by Donald Trump's controversial immigration crackdown sobbed as she was reunited with the young boy.

England support at World Cup 'lowest for 30 years'
Fri, 22 Jun 2018 17:06:00 +0100
The number of England supporters at the World Cup could be at its lowest level for 30 years, according to a leading supporters group.



tikatoshop.it

Erfahrungen mit Pallhuber Wein
Agen Bola SBOBET Terpercaya

Travel in comfort and at your leisure with CT Airlink Limousine & Car Service for top quality private transportation and exceptional customer service. We operate Sedans, SUVs & Vans for CT Car Services to covering all Connecticut airports including Car Service from CT to Newark Airport , Mohegan Casino Uncasville CT, Foxwoods Casino Mashantucket CT, Manhattan Cruise Terminal NYC, Brooklyn Cruise Terminal NYC and Bayonne Cruise Terminal NJ. CT Airlink hire licensed and friendly chauffeurs who have in-depth knowledge of the Areas.

Enron?s Ultimate Victim: Ethics

FROM the 'MORAL HIGH GROUND', where we imagine ourselves, the... Read More

Ethics? How To Take the Measure Business

When asked to write a small piece pertaining to ethics... Read More

The Social Implications of Computing

Directed by Mark Harrison, "Visions of Heaven and Hell" is... Read More

Communicable Corporate Diseases Hurting Business Sexcess!

Enron Executive goes to prison for 10 years, Martha Stewart... Read More

Laws and Ethics?. Who?s Kidding Who?

Years ago I read an article by a renowned psychologist... Read More

Selling Truth as a Differentiator

The last few years have been a period of heightened... Read More

Are You Selling Out Your Integrity?

Integrity in business is a quality that is highly under-rated... Read More

Private Carrier Pepsi Embraces Diversity Amongst Employees

Many companies claim to be committed to diversity, but private... Read More

Vice of Buggery at FTC

At the Federal Trade Commission we have seen attorneys who... Read More

Dont Hate Them Because Theyre Beautiful

Tonight I'm going out with two extremely impressive ladies who... Read More

Conflict: Not Necessarily a Bad Thing

I got yelled at tonight. Not the type of yelling... Read More

The Collapse of Enron: Managerial Aspects

Executive summaryIts revenues made up US $139($184) billion, assets equaled... Read More

Better Business Boundaries

To get a new client, we might be inclined to... Read More

Tales from the Corporate Frontlines: Diversity And Success, In The Workplace

This article relates to the Diversity in the Workplace Competency,... Read More

Do Organizations Serve Us Or Do We Serve Organizations

We have seen an erosion in the confidence that society... Read More

No Credit is Due: Bad Telemarketing

Just a few minutes ago I was debating what to... Read More

Tales from the Corporate Frontlines: Shifting Culture and Climate in Todays Corporate World

This articles relates to the AlphaMeasure core competency Culture and... Read More

MacDonalidisation: Braverman, Taylor & Mayo

Background: George Ritzer defined McDonaldization as "...the process by which... Read More

Minding Your Global Manners

To say that today's business environment is becoming increasingly more... Read More

Six Reasons to Give

If you run a business, you undoubtedly feel many pressures... Read More

Is Your Management Style Lead By Intimidation?

So many women make the mistake of thinking that they... Read More

Mind Your Own Damn Business Sexcess

You have certainly heard the expression "mind your own damn... Read More

Business Ethics: Functional Choices

Years of experience have taught me there is no such... Read More

The Everyday Business Ethics Crisis Or Im Mad as Hell and Not Going to Take it Anymore

Breaking news may feature the Enron debacle, WorldCom activities, or... Read More

Ethics in Business...A Lost Art

While watching Face the Nation one Sunday earlier this year,... Read More