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Customer Excellence Returns to Web Site Hosting!

For those of you with Web sites, you probably know what a "host" is. It's a company that provides a location, or address, on the Internet where your Web site resides.

In other words, just like a physical business needs an address, so does a Web site. You can't have a Web site and just "stick it up" on the Web. Unless you want to set up your own server, you have to go through a hosting company who gives you that address, including server space and bandwidth, that enables the search engines and visitors to find your site.

Let's look at some common problems we often have with hosting companies:

  • You can never find an actual person to talk to! They may have a 24-hour customer service line open, but you can never get through to a real person.

  • Hosting companies often think that the "lowest price" will always get the sale, but they fail to realize that what people really want is excellent customer service, servers that are up almost 100% of the time, and a variety of services that come with the hosting package.

  • Many hosting companies don't provide any other functionality other than Web site hosting. They don't provide a "control panel" full of goodies such as PGP secure e-mail, shopping carts, log analysis, database creation, etc.

  • Guess what? Technical support people often don't make the best "customer support" people. They may be technical gurus, but their main interest lies in their high tech servers and other functionality, rather than solving the simple problems of their customers.

In other words, weak customer service is a major problem with the majority of hosting companies these days. Solution:

I recently had the pleasure of being introduced to Combustion Hosting Company, and to say I was impressed is a vast understatement.

Here are some things that struck me as unbelievable. When the phone rings, whoever answers the phone is required to stand up to answer it and talk. After all, the sheer act of standing up requires that they're alert and are listening to your problems and concerns. And, you actually speak to a "real" person!

With Combustion, if you have a problem, they don't just "tell" you how to solve it, they solve it for you! Also, their services certainly aren't limited to "hosting." They can set you up with an account to where you can access the Internet through local access numbers no matter where you travel.

Their prices are extremely reasonable -- much better than I had been paying previously. Plus, the "extras" I've received by going with Combustion are amazing.

But the one thing that makes Combustion shine over most Web hosting companies is their devotion to providing good customer service, and this is an area in which they truly excel.

So, if you're in the market for a new Web site, or if you aren't pleased with your current host, consider Combustion Hosting. It will be one of the smartest moves you could ever make for your Web site. http://www.combustionhosting.com/moreinfo

If you want further proof as to the benefits of using Combustion, read: this article.

About The Author

Robin Nobles is the Co-Director of Training of Search Engine Workshops with John Alexander. They teach 2-day beginner, 3-day advanced, and 5-day all-inclusive "hands on" search engine marketing workshops in locations across the globe. She also teaches online search engine marketing courses through http://www.onlinewebtraining.com, and she's a member of Wordtracker's official question support team. With partner John Alexander, she's co-authored a series of e-books called, "The Totally Non-Technical Guides to Having a Successful Web Site." And, they opened a networking community for search engine marketers called The World Resource Center for Search Engine Marketers.

robin@searchengineworkshops.com

In The News:

Iran says it's ready for war with US after Saudi oil attack accusations
Sun, 15 Sep 2019 09:58:00 +0100
Iran has dismissed US accusations it was behind drone attacks on Saudi Arabia's oil plants, and warned it is ready for a "full-fledged" war.

The Americans will see attack on Saudi oil as an attack on them
Sun, 15 Sep 2019 02:17:00 +0100
One of the two oil facilities struck in the early hours of Saturday morning was recently described by one industry expert as the the Achilles Heel of the Saudi oil industry.

Acres of empty seats as Zimbabwe says goodbye to Mugabe
Sat, 14 Sep 2019 19:47:00 +0100
As Zimbabwean president, Robert Mugabe knew how to fill Harare's cavernous National Sports Stadium.

At least six dead as torrential rain and floods hit Spain
Sat, 14 Sep 2019 09:56:00 +0100
At least six people have been killed and around 3,500 others evacuated in two days of torrential rain in southeastern Spain.

British-Australian woman held in Iran named
Sat, 14 Sep 2019 17:08:00 +0100
A British-Australian woman being held in an Iranian jail has been named as a Melbourne academic who published books on the 2011 Arab uprisings and authoritarian governments.



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