Maintain your old Siemens Hipath system

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

'Treasonous' Trump faces backlash in the US
Mon, 16 Jul 2018 19:04:00 +0100
Donald Trump has hailed Vladimir Putin as "very, very strong" despite facing a barrage of criticism for suggesting he trusted the Russian leader over his own intelligence agencies.

Journalist dragged out of Trump-Putin summit
Mon, 16 Jul 2018 16:17:00 +0100
A journalist was dragged out of the Trump-Putin news conference moments before the leaders were due to speak, after holding up a piece of paper bearing the words "nuclear weapon ban treaty".

British woman impaled by umbrella on windy US beach
Tue, 17 Jul 2018 09:33:00 +0100
A woman from London was impaled by a beach umbrella after it flew towards her due to strong winds on the US east coast, police have said.

Horror for Netflix as it misses subscriber targets
Tue, 17 Jul 2018 06:04:00 +0100
Netflix shares plunged in after-hours trading in New York after the company's latest results signalled it was facing stronger competition for customers.

Usain Bolt in the running to join Australian football
Tue, 17 Jul 2018 07:59:00 +0100
Usain Bolt is in talks for a six-week trial to play football in Australia, his agent has said.

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8 Critical Steps to Establish a Customer Service Culture

"Every company's greatest assets are its customers, because without customers... Read More

Handling Angry Clients

What do you do when your client gets mad at... Read More

Customer Service - A Sweet Essence

First let us specifically define customer service. It is the... Read More

Customer Service Consultants

When all else fails in your company to meet the... Read More

What Every Manager Should Know About How to Prevent Customer Service Conflicts

There are five techniques that have been proven to be... Read More

Stellar Customer Service in 10 Simple Steps

If you're like me, you've had plenty of experience with... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major... Read More

Dealing with People - Words to Avoid

You probably realise how the wrong tone of voice and... Read More

It Is All About Customer Service!

In this day of terrible customer service, it should come... Read More

Profit from a Customer Service Recovery Program

A client recently said to me: "Most days things seem... Read More

How to Easily Increase Your Profits

Do you remember the last time you went into a... Read More

Are You Satisfying Your Customers?

The latest report from the American Customer Satisfaction Index (Michigan... Read More

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer... Read More

You MUST Sweat the Small Stuff

It's The Little Things That Make or Break a Small... Read More

DONT Give Your Customers What They Want!

One of the mantras we hear repeatedly in business is... Read More

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and... Read More

Customer Neglect

What have you done for your existing customers lately? Probably... Read More

Customer First Customer Service

The world of customer service is rapidly changing. Thirty years... Read More

Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from... Read More

Poor Customer Service - Are Your Customers Driving Away Other Customers

Every customer you have is a word-of-mouth advertiser for you.... Read More

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?

Do many of us realize that we are working an... Read More

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong

The Reason Why Direct Internet Marketers Have To Work So... Read More

What You Need to Know About CRM

1. It's all about the customer. Some companies focus too... Read More

Raising The Bar For Online Magazine Subscription Services And Customer Service

After years of flying below the radar in the magazine... Read More

The Added Value - Is YOU!

If there was a restaurant in your town that was... Read More