Maintain your old Siemens Hipath system

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

European Union eyes UK vaccine supply as AstraZeneca row deepens
Wed, 27 Jan 2021 22:34:00 +0000
The discord between the EU and drug manufacturer AstraZeneca remains despite a meeting between senior figures on Wednesday, with politicians demanding a plan from the company on how it will provide the promised number of coronavirus vaccine doses.

South African coronavirus variant 'between 20 and 200%' more infectious than original
Wed, 27 Jan 2021 21:35:00 +0000
The KwaZulu-Natal Research Innovation and Sequencing Platform does not exactly trip off the tongue.

WHO team leaves quarantine in Wuhan to begin coronavirus origins study
Thu, 28 Jan 2021 06:40:00 +0000
A World Health Organisation-led team investigating the origins of the COVID-19 pandemic is due to begin fieldwork in Wuhan after completing two weeks of quarantine.

Six Britons among 89 foreigners arrested at Thai bar after COVID crackdown
Wed, 27 Jan 2021 18:16:00 +0000
Six Britons have been arrested after Thai police raided a party at a bar - in an operation targeting suspected COVID rule-breakers.

'Masked men' search Navalny's flat as UK considers Russia sanctions
Wed, 27 Jan 2021 13:29:00 +0000
Masked men have broken into the Moscow flat of detained Vladmir Putin critic Alexei Navalny, according to one of his allies.

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Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients... Read More

Absence Makes the Heart Grow Fonder

However, in the world of business, this cliché may not... Read More

Make Sure You Get The Customer Perspective

Businesses that fail, often forget to seek out the customer... Read More

Foolproof Customer Service Strategies (That Only A Fool Would Try!)

Ever notice how customer service varies from store to store?... Read More

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better

Yesterday I went to buy a sandwich at a franchised... Read More

What Exactly is Customer Relationship Management?

The defintion of Customer Relationship Management (CRM) that I favor... Read More

The Consumer Power

While most companies talk about consumer friendliness, customer centricity, customer... Read More

Complaining Consumers

The salesman's job is to be well informed; extremely well... Read More

Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust

Remember trading stamps? If you're over 40, chances are you... Read More

Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

Stellar Customer Service in 10 Simple Steps

If you're like me, you've had plenty of experience with... Read More

Attitude of Service

When conducting a training session about customer service, I always... Read More

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain... Read More

5 Golden Online/Offline Business Rules To LIVE Or DIE By

Whether online or off, if you plan on running or... Read More

Five Tips to Calm Cranky Customers

1. Tis the SeasonRecognize that everyone is frazzled during the... Read More

Clients?Do You Really Need Them?

Running a successful business takes a lot of energy and... Read More

Putting The Serve Back Into Customer Service

Good service is easy to spot and hard-to-find. Mediocre service... Read More

How to Provide Instant Customer Service

Customer service is an essential component of any business. Clearly,... Read More

Listening: The Foundation of Communication

Listening is the #1 communication skill for leadership, selling, customer... Read More

The Number 1 Rule for Businesses - Be Professional

Have you ever walked into a store and things looked... Read More

How To Kick Your Customer Service Up A Notch!

Welcome to the inaugural issue of Human Tech Tips --... Read More

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service

Whether in a restaurant, a retail establishment, or the local... Read More

Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)

Traditional marketing strategies encourage business owners to continually grow their... Read More

Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)

Traditional marketing strategies encourage business owners to continually grow their... Read More

Customer Service, Italian Style

Nowadays, we complain nearly all of the time about how... Read More