One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
|
|||||
|
|
|
Customer Service is a critical factor for keeping your clients... Read More
However, in the world of business, this cliché may not... Read More
Businesses that fail, often forget to seek out the customer... Read More
Ever notice how customer service varies from store to store?... Read More
Yesterday I went to buy a sandwich at a franchised... Read More
The defintion of Customer Relationship Management (CRM) that I favor... Read More
While most companies talk about consumer friendliness, customer centricity, customer... Read More
The salesman's job is to be well informed; extremely well... Read More
Remember trading stamps? If you're over 40, chances are you... Read More
In a strange juxtapositioning of articles, this month's UK '... Read More
If you're like me, you've had plenty of experience with... Read More
When conducting a training session about customer service, I always... Read More
In today's highly competitive economy, it is difficult to maintain... Read More
Whether online or off, if you plan on running or... Read More
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Running a successful business takes a lot of energy and... Read More
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Customer service is an essential component of any business. Clearly,... Read More
Listening is the #1 communication skill for leadership, selling, customer... Read More
Have you ever walked into a store and things looked... Read More
Welcome to the inaugural issue of Human Tech Tips --... Read More
Whether in a restaurant, a retail establishment, or the local... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
Nowadays, we complain nearly all of the time about how... Read More
Customer support is very important when you're running a business,... Read More
I spent some twenty years in the corporate world, for... Read More
Remember trading stamps? If you're over 40, chances are you... Read More
The purpose of business is to create and retain a... Read More
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
You are serving great food. Your establishment is new, spotless... Read More
We all know the old adage, "The Customer is Always... Read More
Businesses like to brag in their advertising about quality of... Read More
Clients? they are the most important influence in the success... Read More
If there was a restaurant in your town that was... Read More
Why do some businesses offer points, stamps or every tenth... Read More
Over the last month, I have come to hate emails... Read More
If you are up to your ears in a stressful... Read More
Would you like to have customers that stay with you... Read More
When all else fails in your company to meet the... Read More
1. Hire people who have a service attitude. Some people... Read More
It never fails to amaze me how many companies have... Read More
Customer service is everything to a business. Just look at... Read More
If you're a pet owner, you know the stress of... Read More
The future of customer service is here. Technology has made... Read More
What is one of the greatest ways to add value... Read More
Have you seen that thing on TV where the gal... Read More
There is a widely accepted principle of human behavior that... Read More
According to customer service studies by marketing gurus of the... Read More
Customer service and customer service training are vital for any... Read More
|