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Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

Israeli PM Netanyahu decries corruption indictment as 'attempted coup'
Thu, 21 Nov 2019 16:30:00 +0000
Israeli Prime Minister Benjamin Netanyahu has decried a corruption indictment against him as "an attempted coup".

Woman charged after stabbing churchgoer 'for wearing a fur coat'
Fri, 22 Nov 2019 03:03:00 +0000
A woman has been charged with attempted murder after stabbing a churchgoer she believed was wearing a fur coat.

UK defies US over 'illegal' Israeli expansion into West Bank
Thu, 21 Nov 2019 17:23:00 +0000
Britain has defied the US by urging Israel to stop its "counterproductive" expansion into the occupied West Bank.

Ex-Trump adviser: Russia 'gearing up' to interfere in 2020 US election
Thu, 21 Nov 2019 13:54:00 +0000
Donald Trump's former top Russia adviser has claimed Moscow is "gearing up" to repeat its interference in the 2020 US presidential election.

Should Trump be impeached? Voters are as split as politicians
Thu, 21 Nov 2019 22:08:00 +0000
It was a fascinating end to a week of intense testimony.

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Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More

First Contact: The Source of Customer Loyalty

With customers being smarter, more cost conscious, more product knowledgeable... Read More

If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!

First of all let's look at what customer service is... Read More

Over Delivering Provides Big Results

Over promising is a problem only when you under deliver.... Read More

Customer Service and Marketing that Works

Go into many businesses today and try and get service,... Read More

Hit The Jackpot With Customer Complaints

Our most powerful instinct is to avoid customer complaints, but... Read More

How to Retain Your Customers the Dish Network Way

Customer retention is vital to a business. If you cannot... Read More

The Logic of Emotion!

Homebuyers are an interesting study. Watching people make their home... Read More

Basic Levels of Consumer Integrity that Presently Permeates Society

Reality is not always pretty. But here is a tad... Read More

Hook Me Up With A Human

Oh, what has happened to the carbon-based organizational interface? Many... Read More

The 3 Rs of Customer Service

What I am about to tell you may seem very... Read More

Difficult Customers - Theres No Such Thing

A couple of years ago I had a call from... Read More

Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust

Remember trading stamps? If you're over 40, chances are you... Read More

The death of customer servie

The other day a reporter call to interview me on... Read More

A New Way To Handle Complaints, Or Is It?

What a lot of money we have been wasting on... Read More

What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees

Listening to complaints, whether they're reasonable or not, is a... Read More

Automating Your Help Desk Workflow

Do you know you can open, answer, close and report... Read More

Caring for Your Customers

You probably think I am going to say something like,... Read More

Learning from Your Employees and Customers Complaints

Listening to complaints, whether they're reasonable or not, is a... Read More

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every... Read More

Make Your Customer Your Friend

The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More

Your Number One Asset

Customers put you in business, keep you in business, and... Read More

Empowering Customer Service Vital

It never fails to amaze me how many companies have... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients... Read More

My Child Has Opie Eye!

7:00 a.m., the silence in the house is broken by... Read More