One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
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Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
With customers being smarter, more cost conscious, more product knowledgeable... Read More
First of all let's look at what customer service is... Read More
Over promising is a problem only when you under deliver.... Read More
Go into many businesses today and try and get service,... Read More
Our most powerful instinct is to avoid customer complaints, but... Read More
Customer retention is vital to a business. If you cannot... Read More
Homebuyers are an interesting study. Watching people make their home... Read More
Reality is not always pretty. But here is a tad... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
What I am about to tell you may seem very... Read More
A couple of years ago I had a call from... Read More
Remember trading stamps? If you're over 40, chances are you... Read More
The other day a reporter call to interview me on... Read More
What a lot of money we have been wasting on... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
Do you know you can open, answer, close and report... Read More
You probably think I am going to say something like,... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
Wherever you turn these days you'll find articles covering every... Read More
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
Customers put you in business, keep you in business, and... Read More
It never fails to amaze me how many companies have... Read More
Customer Service is a critical factor for keeping your clients... Read More
7:00 a.m., the silence in the house is broken by... Read More
Nowadays, we complain nearly all of the time about how... Read More
Welcome to the inaugural issue of Human Tech Tips --... Read More
When people ask, "What is CRM?" the literal answer is,... Read More
It's possible that in the course of your business dealings,... Read More
Have you ever been in a department store and known... Read More
The primary objective of a business is to get and... Read More
During the course of everyday business, many of you encounter... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
What customers really want can be divided into two areas.Firstly... Read More
1. It's all about the customer. Some companies focus too... Read More
Is the special treatment you designed specifically to keep customers... Read More
Reality is not always pretty. But here is a tad... Read More
In this day of terrible customer service, it should come... Read More
You've heard it all before when it comes to stats... Read More
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
Have you seen that thing on TV where the gal... Read More
You try to make your customers happy. You sincerely WANT... Read More
Some businesses have slow paying customers or past due balances... Read More
Customer Relationship Management (CRM) is one of those magnificent concepts... Read More
Big companies and corporations have lost the human touch. The... Read More
If you want to last a long time in business... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
It all started a couple of weeks ago when a... Read More
Unless you are brand new to business, or have been... Read More
What do your customers experience when they interact with your... Read More
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