Customer Service

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Customer Service

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

Third person dies in China virus outbreak as new cases rise sharply
Mon, 20 Jan 2020 01:28:00 +0000
A third person has died in a virus outbreak in China as 139 new cases of the illness were found over the weekend, health officials have said.

Bodies of Ukrainian victims of Iran plane crash return home
Sun, 19 Jan 2020 10:52:00 +0000
The bodies of 11 Ukrainians who died in a plane crash have been repatriated as Iran denies it has sent back the black boxes.

UK-Russia relations still strained after Salisbury attack, PM tells Putin
Sun, 19 Jan 2020 16:48:00 +0000
The UK has not forgiven Moscow for the Salisbury novichok poisoning attack, Boris Johnson has told Vladimir Putin.

Harry and Meghan have taken a bold step - let's hope it works
Mon, 20 Jan 2020 02:03:00 +0000
Canadians have had some time to digest the prospect of taking in a family of royal exiles.

World leaders gather in bid to resolve escalating Libya civil war
Sun, 19 Jan 2020 00:42:00 +0000
Boris Johnson has joined other world leaders - including Russia's Vladimir Putin - at a summit in Berlin aimed at trying to resolve an escalating civil war in Libya.

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