Maintain your old Siemens Hipath system

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

Third person dies in China virus outbreak as new cases rise sharply
Mon, 20 Jan 2020 01:28:00 +0000
A third person has died in a virus outbreak in China as 139 new cases of the illness were found over the weekend, health officials have said.

Bodies of Ukrainian victims of Iran plane crash return home
Sun, 19 Jan 2020 10:52:00 +0000
The bodies of 11 Ukrainians who died in a plane crash have been repatriated as Iran denies it has sent back the black boxes.

UK-Russia relations still strained after Salisbury attack, PM tells Putin
Sun, 19 Jan 2020 16:48:00 +0000
The UK has not forgiven Moscow for the Salisbury novichok poisoning attack, Boris Johnson has told Vladimir Putin.

Harry and Meghan have taken a bold step - let's hope it works
Mon, 20 Jan 2020 02:03:00 +0000
Canadians have had some time to digest the prospect of taking in a family of royal exiles.

World leaders gather in bid to resolve escalating Libya civil war
Sun, 19 Jan 2020 00:42:00 +0000
Boris Johnson has joined other world leaders - including Russia's Vladimir Putin - at a summit in Berlin aimed at trying to resolve an escalating civil war in Libya.

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Add Value - And Kill Mediocrity in Customer Service

There are two kinds of customer service we all experience... Read More

Hook Me Up With A Human

Oh, what has happened to the carbon-based organizational interface? Many... Read More

How To Handle Customer Billing Snafus

Q: I just discovered that for the past six months... Read More

How to Easily Increase Your Profits

Do you remember the last time you went into a... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

What Every Employee Should Know About Putting Positive Phrases Into Customer Service

If you were a customer on the telephone with a... Read More

What To Do When Youve Blown It

It's bound to happen sooner or later ? yes, even... Read More

The Number 1 Rule for Businesses - Be Professional

Have you ever walked into a store and things looked... Read More

Setting Up a Customer of the Week Program for a Mobile Car Wash

In a mobile detail or mobile car wash business you... Read More

4 Myths about Customer Value

The purpose of business is to create and retain a... Read More

Your Number One Asset

Customers put you in business, keep you in business, and... Read More

CRM For Beginners ? Customer Relationship Management Basics

In order to maintain a successful business, the business must... Read More

How to Deliver Exceptional Customer Service

Having been in business a number of years, I'm amazed... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

Responding to Complaints

It's possible that in the course of your business dealings,... Read More

Saying Thank You to Your Clients

"Thanking your customers" - Why you should do it and... Read More

Modern Call Center Solutions - Keeping in Touch is the Key

Call center solutions solve a range of age-old problems. As... Read More

Customer Service and Call Center Outsourcing, Whats The Buzz?

The buzz is all about customer service and call center... Read More

Have You Hugged a Customer Today?

It all started a couple of weeks ago when a... Read More

Service Equals Performance Equals Service

Service can be described as a "performance" of some kind... Read More

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service

With all of the recent data theft in the financial... Read More

Accountability

The Call Center world is an intense pressure-driven environment continually... Read More

Importance of Good Customer Support in Online Computer Peripherals Shops

Looking for hi-fi computer peripherals? Finding it tough to decide... Read More

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and... Read More

Creating the Right ?Viral Reputation?

Unless you are brand new to business, or have been... Read More