Maintain your old Siemens Hipath system

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

Iran set to enrich uranium to highest level ever - after 'attack' at nuclear facility blamed on Israel
Tue, 13 Apr 2021 20:50:00 +0100
Iran says it will increase its enrichment of uranium to 60% purity - its highest figure ever - bringing it closer to the levels needed for a nuclear weapon.

Water supplies running short on Caribbean island hit by volcano eruption
Tue, 13 Apr 2021 19:44:00 +0100
Clean water supplies are running short on the Caribbean island of St Vincent after ash from a volcanic eruption contaminated reservoirs.

Whistleblower claims WHO tried to force him to change report about Italy's pandemic protocols
Tue, 13 Apr 2021 17:37:00 +0100
Prosecutors in Italy are urging the World Health Organisation to assist them in their investigations into Italy's response to the COVID-19 pandemic.

Japan to release more than one million tonnes of radioactive Fukushima water into sea
Tue, 13 Apr 2021 06:34:00 +0100
Japan will release more than one million tonnes of radioactive water from the destroyed Fukushima nuclear plant into the Pacific Ocean.

Egypt files £600m compensation claim against owner of ship that blocked Suez Canal
Tue, 13 Apr 2021 17:07:00 +0100
Egypt has filed a multi-million pound compensation claim against the owner of the container ship that blocked the Suez Canal for nearly a week.

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Under Promise & Over Perform: The Art of Managing Customer Expectations

I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More

Restaurant Owners ? How Important are People Skills?

You are serving great food. Your establishment is new, spotless... Read More

Keeping Clients Happy Keeps them Coming Back

Whether you are a seasoned small business professional, or you... Read More

Handling Angry Clients

What do you do when your client gets mad at... Read More

CEM Can Improve Customer Loyalty

'A 5 percent increase in customer retention increases profits by... Read More

Basic Levels of Consumer Integrity that Presently Permeates Society

Reality is not always pretty. But here is a tad... Read More

Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

The death of customer servie

The other day a reporter call to interview me on... Read More

To Complain and Win! - My Personal Recipe

Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant... Read More

Customer Loyalty

Loyal customers are the foundation of almost every business. Going... Read More

Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More

4 Tips Toward Overcoming Bad Customer Service

Customer service is the pits, you say. You are not... Read More

Your Actions Tell Your Clients How You Expect To Be Treated

There is a widely accepted principle of human behavior that... Read More

Provide Exceptional Value - Grow Your Business

The primary objective of a business is to get and... Read More

What Type Of Software Is This?

The other day while at the book store, I came... Read More

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don't... Read More

Service Equals Performance Equals Service

Service can be described as a "performance" of some kind... Read More

Caring for Your Customers

You probably think I am going to say something like,... Read More

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and... Read More

How To Boost Your Bottom Line With Two Little Words

I hate to sound like one of those cheesy get-rich-quick... Read More

Should I Have My Company Mystery Shopped?

I wish I had a nickel for every time someone... Read More

Customer Service, the Internets Primary Neglected Business Concern

Customer service is everything to a business. Just look at... Read More

Finding Out Why a Potential Customer is Calling On You

Our challenge as the business owner/sales person answering the telephone,... Read More

DONT Give Your Customers What They Want!

One of the mantras we hear repeatedly in business is... Read More